The Ultimate Reseller Guide for ScreenCom/MagicInfo Services

Welcome to the reseller guide designed to help you get the most out of your partnership with ScreenCom and MagicInfo Services.

In this guide, you will find practical advice, essential tips and a clear roadmap to ensure your success as a reseller. Let us start with the basics.

What is MagicINFO?

MagicINFO is a digital signage platform from Samsung, designed to make managing content across multiple displays simple and efficient.

Whether it is a small business or a large enterprise, MagicINFO helps users control their display content remotely, schedule updates and monitor performance.

Its flexibility makes it suitable for a range of industries, including retail, transportation, healthcare, hospitality, education, restaurants and many more.

About ScreenCom

ScreenCom is an authorised partner of Samsung Electronics and the operator of MagicInfo Services.

We specialise in helping businesses enhance their digital signage solutions by providing software and support that perfectly align with Samsung displays.

For resellers, this creates a valuable opportunity to earn extra income with minimal effort. Our commitment is to offer the tools and support needed to succeed, making it easy to integrate into your existing business operations.

Who Is This Guide For?

This guide is meant for both new and existing resellers. Whether you're just getting started or looking to refine your approach, we will walk you through how to effectively promote and sell MagicINFO products and services.

You will also get tips on how to provide the best support to customers and secure long-term business success.

Becoming a reseller for MagicINFO positions you within a booming market with a bright future. Here is why it is a great opportunity:

A Growing Industry

The digital signage market hit a value of nearly USD 27.48 billion in 2023 and is projected to grow at a CAGR of 8.1% between 2024 and 2032, reaching USD 55.51 billion by 2032*.

This growth opens up significant revenue opportunities for MagicINFO resellers as demand for digital signage solutions continues to expand across industries like retail, healthcare and education.

Market Leadership

Samsung is a global leader in digital signage, and MagicINFO ranks among the top digital signage software solutions.

As a reseller, you will be offering a world-class product backed by the trust and reliability of one of the most respected brands in the industry.

More Than a Decade of Expertise

ScreenCom has over 10 years of experience working with MagicINFO, providing resellers with access to deep industry knowledge and proven strategies for success.

Our team of experts is here to guide you through every aspect of the business, from technical support to sales strategies.

Ease of Use

MagicINFO is designed for simplicity and user-friendliness. It is easy to learn, and you can quickly demonstrate its value to potential customers.

The software’s intuitive interface means your clients will find it easy to adopt, making it easier for you to close sales.

Comprehensive Onboarding and Ongoing Support

We provide full onboarding training to ensure you’re equipped with all the necessary knowledge to sell and support MagicINFO.

Plus, you will have access to continuous support from our team of experts, ensuring that you can always deliver the best service to your customers.

Expert Guidance and Resources

With our experienced team on your side, you will have access to industry insights, technical expertise, and marketing resources. This support empowers you to build strong relationships with your clients and grow your business.

Hardware & Software Delivery

As a provider of Samsung digital signage displays, you’re already supplying high-quality hardware solutions to your customers. By becoming a MagicINFO reseller, you can expand your offerings to include MagicINFO software, providing a complete digital signage solution.

This allows you to enhance your portfolio, offering both the hardware and software that your customers need, along with ongoing support.

Joining the MagicINFO reseller program offers a wealth of benefits designed to help you grow your business and secure recurring revenue. Whether you are new to the industry or an experienced reseller, our programme provides the tools, resources and support you need to succeed.

1. Open Access for All Resellers

We welcome resellers of all sizes, with no barriers to entry. Whether you are a seasoned professional or just starting, you can easily connect with our network and access the tools and support to get started right away.

2. Comprehensive Support and Training

All resellers receive full onboarding training to equip them with the knowledge to confidently sell and support MagicINFO solutions.

You will also have access to an extensive knowledge base, which includes instructional videos and manuals to ensure you get the most out of the software. Additional training focuses on:

• How to sell MagicINFO and highlight its unique selling points.
• Competitor analysis and when to choose between MagicINFO and VXT.
• Ongoing support through our ticket system, with optional SLAs for faster assistance when needed.

3. Pricing and Tier Structures

MagicINFO resellers benefit from a structured and transparent pricing model:

• Yearly Updated Pricelist

You will receive an updated reseller price list with discounts on regular pricing, allowing you to offer competitive deals to your customers.

• Tier Pricing

Based on deal size, we offer tiered pricing, which provides even greater discounts for larger quantities or projects.

4. Recurring Revenue Opportunities

Our cloud services, including hosting and add-ons, provide a reliable stream of recurring revenue.

This allows resellers to establish long-term relationships with customers and earn ongoing income by offering value-added services beyond the initial sale.

5. Special Bid Pricing and Support

For larger projects, resellers can take advantage of special bid pricing, allowing them to offer competitive rates through our close network connections with Samsung.

Additionally, resellers can rely on free pre-sales consultancy from our expert team, dedicated to making your business opportunities succeed.

6. Marketing and Sales Support

As a reseller, you will have access to:

• Co-branded Marketing Materials

Regularly updated marketing materials such as case studies, brochures, and other resources that you can use to promote MagicINFO solutions.

• Success Stories

We are happy to help amplify your success by featuring your case studies in our marketing efforts, giving you more exposure and credibility.

• Joint Marketing Campaigns

Participate in joint initiatives, such as social media campaigns and lead-generation efforts, to increase your sales opportunities.

7. Custom Solutions and Product Innovation

In addition to regular product updates via newsletters and webinars, you will have direct access to our development and engineering team.

We can help create custom solutions tailored to your clients’ unique project demands, ensuring you can offer flexible and innovative solutions.

8. Global Signage Alliance Membership

As a MagicInfo reseller, you can join the Global Signage Alliance (GSA), a global network of digital signage professionals. Membership offers valuable networking opportunities, allowing you to connect with industry leaders and share knowledge.

You’ll also gain media exposure through GSA events and publications, elevating your profile in the digital signage community.

Our onboarding process is designed to be straightforward and supportive, ensuring that new resellers are equipped with everything they need to succeed from day one. Here is how it works:

1. Join the Reseller Network

Once you express interest, you will be invited to join our free reseller network, where we provide immediate support in sales and marketing.

After signing the reseller agreement and NDA, you will gain access to essential resources like pricing lists and marketing materials.

If applicable, we will also secure deal protection by sharing any relevant end-customer names with you to ensure exclusivity in your region.

2. Initial Project Planning and Pricing Discussion

Following your onboarding, we will discuss current and upcoming projects, focusing on project pricing and potential deals.

You will receive our reseller pricing list, giving you insight into available discounts and tiered pricing structures. This phase ensures that you are equipped to offer competitive bids from the very beginning.

3. Training and Pilot Project

To get you fully familiarised with the MagicINFO platform, we provide comprehensive training that covers both technical aspects and sales strategies.

We will also work together on a pilot project. Throughout this project, our team offers guidance and support, ensuring you are confident in delivering solutions to your customers.

4. Ongoing Support

After the initial training, your personal success manager will be in touch regularly to assist with lead processing, revenue tracking and marketing follow-up.